Refund policy

Coffee is a fresh food product, so we are not able to accept returns once the bags have left our hands. That said, we always want to make things right.

• Damaged or Incorrect Orders: If your order arrives damaged, incorrect, or with a quality issue, please email a photo and your order number to hello@redandoak.com within seven days of delivery. We will work with you to provide a replacement or refund.
• Taste preferences: Taste is subjective, and we can’t guarantee that every coffee will become your new favorite, but we do stand behind the freshness and quality of our products. If something feels off, please don't hesitate to reach out so we can learn and improve.